.tickets-page{max-width:var(--sao-container-max);margin:0 auto;padding:calc(var(--sao-header-height) + 40px) 24px 60px}.tickets-header{margin-bottom:32px}.tickets-header h1{font-size:28px;margin-bottom:8px}.tickets-header p{color:var(--sao-text-muted);font-size:15px}.tickets-actions{display:flex;align-items:center;gap:12px;margin-bottom:24px;flex-wrap:wrap}.admin-search-input{min-width:min(320px,100%);flex:1 1 260px;padding:10px 14px;background:var(--sao-surface-3);border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);color:var(--sao-text);font:inherit}.admin-search-input:focus{outline:none;border-color:var(--sao-border-accent-strong)}.admin-unread-toggle{display:inline-flex;align-items:center;gap:8px;min-height:40px;padding:0 12px;border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);background:var(--sao-surface-1);color:var(--sao-text-muted);font-size:13px;font-weight:600;cursor:pointer}.admin-unread-toggle input{margin:0}.admin-notify-btn{min-height:40px;padding:0 14px;border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);background:var(--sao-surface-1);color:var(--sao-primary);font-size:13px;font-weight:600;cursor:pointer;transition:all var(--sao-transition)}.admin-notify-btn:hover{border-color:var(--sao-border-accent);background:var(--sao-surface-2)}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-card{display:flex;align-items:center;gap:16px;padding:16px 20px;background:var(--sao-surface-1);border:1px solid var(--sao-border);border-radius:var(--sao-radius-lg);cursor:pointer;transition:all var(--sao-transition);text-decoration:none;color:var(--sao-text)}.ticket-card:hover{border-color:var(--sao-border-accent);background:var(--sao-surface-2);text-decoration:none}.ticket-card-body{flex:1;min-width:0}.ticket-card-subject{font-size:15px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:4px}.ticket-card-requester{font-size:13px;color:var(--sao-text-muted);margin-bottom:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-card-meta{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--sao-text-faint);flex-wrap:wrap}.ticket-card-right{display:flex;align-items:center;gap:10px;flex-shrink:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.status-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:var(--sao-radius-pill);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.status-badge--open{background:var(--sao-accent-15);color:var(--sao-primary)}.status-badge--resolved{background:var(--sao-success-bg);color:var(--sao-success)}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--sao-primary);flex-shrink:0}.cat-tag{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--sao-radius-sm);font-size:11px;font-weight:600;background:#ffffff0f;color:var(--sao-text-dim)}.priority-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--sao-radius-pill);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.3px}.priority-badge--normal{background:#00d4ff1f;color:var(--sao-primary)}.priority-badge--low{background:#94a3b826;color:#94a3b8}.priority-badge--high{background:#fb923c26;color:#fb923c}.priority-badge--urgent{background:#ef44442e;color:#ef4444}.assignment-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--sao-radius-pill);background:#22c55e1f;color:#4ade80;font-size:11px;font-weight:700}.assignment-badge--mine{background:#00d4ff1f;color:var(--sao-primary)}.tickets-empty{text-align:center;padding:60px 20px;color:var(--sao-text-faint);font-size:15px}.filter-tabs{display:flex;gap:4px;background:var(--sao-surface-3);border-radius:var(--sao-radius-md);padding:4px}.filter-tab{display:inline-flex;align-items:center;gap:6px;padding:6px 16px;border:none;background:none;color:var(--sao-text-muted);font-size:13px;font-weight:600;border-radius:var(--sao-radius-sm);cursor:pointer;transition:all var(--sao-transition)}.filter-tab:hover{color:var(--sao-text)}.filter-tab.active{background:var(--sao-accent-15);color:var(--sao-primary)}.filter-tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;padding:0 6px;height:18px;border-radius:var(--sao-radius-pill);background:#ffffff14;color:var(--sao-text-dim);font-size:11px;font-weight:700}.filter-tab.active .filter-tab-count{background:var(--sao-accent-15);color:var(--sao-primary)}.admin-unread-count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;padding:0 6px;height:18px;border-radius:var(--sao-radius-pill);background:var(--sao-primary);color:#000;font-size:11px;font-weight:700}#ticket-screen{display:flex;flex-direction:column;flex:1;min-height:0}.chat-wrapper{max-width:1200px;margin:0 auto;padding:calc(var(--sao-header-height) + 24px) 24px 0;display:flex;flex-direction:column;height:100vh}.chat-top{display:flex;flex-wrap:wrap;align-items:flex-start;gap:16px;padding-bottom:16px;border-bottom:1px solid var(--sao-border);margin-bottom:16px;flex-shrink:0}.chat-top-info{flex:1 1 200px;min-width:200px}.chat-top-actions{display:flex;align-items:center;gap:8px;flex-shrink:0;flex-wrap:wrap;justify-content:flex-end}.ticket-priority-control{display:inline-flex;align-items:center;gap:8px;padding:6px 10px;border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);background:var(--sao-surface-3)}.ticket-priority-label{font-size:12px;font-weight:600;color:var(--sao-text-faint);white-space:nowrap}.ticket-priority-select{min-width:140px;padding:8px 36px 8px 12px;font-size:12px}.ticket-assignment-control{display:inline-flex;align-items:center;gap:8px;padding:6px 10px;border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);background:var(--sao-surface-3);flex-wrap:wrap}.ticket-assignment-label{font-size:12px;font-weight:600;color:var(--sao-text-faint);white-space:nowrap}.ticket-assignment-value{font-size:12px;font-weight:700;color:var(--sao-text)}.ticket-assignment-actions{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap}.chat-top-subject{font-size:16px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-top-number{font-size:12px;color:var(--sao-text-faint);margin-top:2px}.chat-top-requester{margin-top:10px;padding-top:10px;border-top:1px solid var(--sao-border)}.chat-top-requester-primary{font-size:13px;font-weight:600;color:var(--sao-text)}.chat-top-requester-secondary{font-size:12px;color:var(--sao-text-faint);margin-top:2px;overflow-wrap:break-word;word-break:break-word}.chat-messages{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:16px;padding:8px 0 24px}.chat-bubble{width:100%;padding:16px;border-radius:var(--sao-radius-lg);font-size:14px;line-height:1.55;overflow-wrap:break-word;word-break:break-word;display:flex;flex-direction:column;gap:8px;background:var(--sao-surface-1);border:1px solid var(--sao-border)}.chat-bubble-text{white-space:pre-wrap;color:var(--sao-text)}.chat-bubble-header{display:flex;align-items:center;justify-content:space-between;padding-bottom:8px;border-bottom:1px solid rgba(255,255,255,.05)}.chat-bubble--user{background:var(--sao-surface-1)}.chat-bubble--staff{background:var(--sao-surface-2);border-color:var(--sao-border-accent-strong)}.chat-bubble-author{font-size:13px;font-weight:700;letter-spacing:.3px;display:flex;align-items:center;gap:8px}.chat-bubble--user .chat-bubble-author{color:var(--sao-text)}.chat-bubble--staff .chat-bubble-author{color:var(--sao-primary)}.chat-bubble-role{font-size:10px;text-transform:uppercase;padding:2px 6px;border-radius:4px;font-weight:700}.chat-bubble--user .chat-bubble-role{background:#ffffff1a;color:var(--sao-text-muted)}.chat-bubble--staff .chat-bubble-role{background:#00d4ff26;color:var(--sao-primary)}.chat-bubble-time{font-size:12px;color:var(--sao-text-faint)}.ticket-notes{display:flex;flex-direction:column;gap:12px;padding:16px 0;border-top:1px solid var(--sao-border)}.ticket-notes-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.ticket-notes-title{margin:0;font-size:14px;font-weight:700}.ticket-notes-list{display:flex;flex-direction:column;gap:10px;max-height:220px;overflow-y:auto}.ticket-note-item{padding:12px 14px;border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);background:var(--sao-surface-1)}.ticket-note-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px;font-size:11px;color:var(--sao-text-faint)}.ticket-note-author{font-weight:700;color:var(--sao-text)}.ticket-note-text{font-size:13px;line-height:1.55;color:var(--sao-text-muted);white-space:pre-wrap;overflow-wrap:break-word;word-break:break-word}.ticket-notes-empty{padding:14px;border:1px dashed var(--sao-border);border-radius:var(--sao-radius-md);color:var(--sao-text-faint);font-size:13px;text-align:center}.ticket-note-form{display:flex;gap:8px}.ticket-note-input{flex:1;padding:10px 14px;background:var(--sao-surface-3);border:1px solid rgba(255,255,255,.1);border-radius:var(--sao-radius-md);color:var(--sao-text);font:inherit;resize:none;min-height:42px;max-height:120px}.ticket-note-input:focus{outline:none;border-color:var(--sao-border-accent-strong)}.chat-reply{display:flex;flex-direction:column;gap:12px;padding:16px 0 24px;border-top:1px solid var(--sao-border);flex-shrink:0;background:var(--sao-surface-0)}.chat-reply-input-wrapper{display:flex;flex-direction:column;background:var(--sao-surface-2);border:1px solid var(--sao-border);border-radius:var(--sao-radius-md);transition:all var(--sao-transition)}.chat-reply-input-wrapper:focus-within{border-color:var(--sao-border-accent-strong);background:var(--sao-surface-3)}.chat-reply-input-wrapper.drag-over{border-color:var(--sao-primary);background:#00d4ff0d}.chat-reply-input{width:100%;padding:12px 16px;background:transparent;border:none;color:var(--sao-text);font-family:inherit;font-size:14px;resize:vertical;min-height:80px;max-height:200px}.chat-reply-input:focus{outline:none}.chat-reply-actions{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border-top:1px solid rgba(255,255,255,.05)}.chat-reply-tools{display:flex;align-items:center;gap:8px}.chat-reply-tool-btn{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--sao-radius-sm);color:var(--sao-text-muted);cursor:pointer;transition:all var(--sao-transition)}.chat-reply-tool-btn:hover{background:var(--sao-surface-3);color:var(--sao-text)}.chat-reply .btn{padding:6px 20px}.chat-reply-input:disabled{opacity:.5}.chat-reply-attachments{display:flex;flex-wrap:wrap;gap:8px;padding-bottom:4px}.attachment-preview{display:inline-flex;align-items:center;gap:8px;padding:6px 10px;background:var(--sao-surface-2);border:1px solid var(--sao-border);border-radius:var(--sao-radius-sm);font-size:12px}.attachment-preview-name{max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--sao-text)}.attachment-preview-remove{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border:none;background:#ffffff1a;color:var(--sao-text-muted);border-radius:50%;cursor:pointer}.attachment-preview-remove:hover{background:var(--sao-danger-bg);color:var(--sao-danger)}.chat-bubble-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.attachment-image-link{display:block;max-width:200px;border-radius:8px;overflow:hidden;border:1px solid var(--sao-border)}.attachment-image-img{width:100%;height:auto;display:block}.attachment-file-link{text-decoration:none}.attachment-file-icon{flex-shrink:0}.chat-status-bar{display:flex;align-items:center;justify-content:center;gap:12px;padding:12px;border-top:1px solid var(--sao-border);color:var(--sao-text-muted);font-size:13px;flex-shrink:0}.chat-state{flex:1;display:flex;align-items:center;justify-content:center;color:var(--sao-text-faint);font-size:15px;text-align:center}.back-link{position:fixed;top:20px;left:20px;padding:10px 16px;border-radius:var(--sao-radius-md);background:#0f1420d9;border:1px solid var(--sao-border-strong);color:var(--sao-text-muted);font-size:14px;font-weight:600;text-decoration:none;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);z-index:10}.back-link:hover{color:var(--sao-primary);border-color:var(--sao-border-accent-strong);text-decoration:none}@media(max-width:640px){.back-link{top:16px;left:16px}.tickets-page{padding:calc(var(--sao-header-height) + 24px) 16px 40px}.ticket-card{flex-direction:column;align-items:flex-start;gap:8px}.admin-search-input{min-width:100%}.admin-unread-toggle{width:100%;justify-content:center}.ticket-priority-control,.ticket-assignment-control{width:100%;justify-content:space-between}.ticket-priority-select{min-width:0;width:100%}.ticket-note-form,.chat-reply{flex-direction:column}.ticket-note-form .btn,.chat-reply .btn{width:100%}.ticket-card-right{width:100%;justify-content:space-between}.chat-bubble{padding:12px}.chat-wrapper{padding-left:12px;padding-right:12px}}